Town Mission, Vision & Values

Town Mission

The Town Council will work to make Cutler Bay an excellent place to live, work and play. Cutler Bay’s government will be creative, responsive and respectful in providing innovative and cost effective services to the community. (Resolution#12-64).

Town Vision

Cutler Bay will be recognized as one of the most desirable communities in South Florida to live, work and play. Its schools, homes, parks and cultural facilities offer an enriching environment for children, adults and senior citizens alike, and its local economy encourages outstanding companies to want to do business here.

Core Values

The Town of Cutler Bay is a customer-focused government. Cutler Bay's customers are our residents of all ages, tax payers, and everyone who does business or visits our Town.

• We measure our success based on customer satisfaction.
• We value and seek customer feedback at every opportunity.
• We empower our employees to achieve customer satisfaction.
• We value, recognize and reward friendly, courteous customer service.
• We believe in leading by example.
• We strive to establish and maintain an inspiring vision.
• We focus on guidelines rather than rules.
• We believe in and value continuous improvement.
• We encourage our customers to define quality service.
• We believe that our plan for quality is a never ending effort.
• We focus on process improvement.
• We let customer feedback define quality improvements.
• We have no substitute for honesty and ethical conduct.