Public Works FAQ

How do I navigate modern roundabouts (Traffic Circles)?

  • Below are some "helpful" YouTube videos and links on how to navigate a roundabout (Traffic Circle).
    The modern roundabout is a type of raised intersection with no traffic lights. It is designed to reduce crashes and improve traffic flow. By understanding what a modern roundabout is and how it works, motorists, bicyclists and pedestrians can travel through intersections easier and more safely.

Roundabout Information Flyer - A Drive Thru Roundabouts
Driving With Roundabouts    
Driving Tips for Roundabouts 
ADOT - Transportation Safety and Modern Roundabouts 
Roundabout Markings (Chapter 3C) - Manual of Uniform Traffic Control Devices

How do I schedule a bulky waste pick-up?

  • Bulky waste pick-ups, just like regular trash pick-up is handled through Miami-Dade County Public Works and Waste Management Department. You can schedule your pick-up by calling 311 or by scheduling it online here. Bulky pick-ups should be scheduled before the trash is set out on the swale area.

How do I dispose of oil, and lead based paints, pesticides, household chemicals, drain and oven cleaners, window cleaners and other toxic materials?

  • Residents can contact Miami-Dade County Public Works and Waste Management by calling 311, to find accepting facilities.

Where is the nearest Trash and Recycling Center?

  • Residents can go to the two following facilities:
    • Eureka Drive Trash and Recycling Center- 9401 SW 184 ST, Miami, FL 33157
    • South Dade Landfill- 23707 SW 97 AVE, Miami, FL 33157

Why wasn't my trash/recycling collected? 

  • Please contact Miami-Dade County Public Works and Waste Management at 305-514-6627 or contact 311.

How do I dispose of used tires?

  • Leave them with the auto shop where you bought the new tires or contact Miami-Dade County Public Works and Waste Management at 305-514-6627 or 311

How do I report a pothole?

  • Resident or visitors to the Town may contact the Public Works Department at 305-234-4262, and provide the location of the pothole.

Will the Town mow the grass in the swale area in front of my home?

  • No, the resident is responsible for the maintenance of the swale area adjacent to their property.

What are the regulations on yard and swale maintenance?

  • Weeds, grass or undergrowth must be maintained under a height of 12 inches from the ground. Rubbish, trash , debris, dead trees or other unsightly matter must be removed from the property.

Will the Town re-sod the swale area in front of my home? 

  • No, the Town does not provide this service. The Town will only restore areas that have been damaged due to Town activities, such as roadway resurfacing and sidewalk repair. Utility companies who perform work in the swale areas will also be responsible for restoration.

Can residents trim privately owned trees without a permit?

  • Yes, but procedures such as topping and hat-racking are prohibited. No more than 25% of the existing canopy can be removed.

What are Private Landowner Rights and Responsibilities for trees in the swale abutting their property?

  • Every property owner of any tree overhanging any street or right of way within the Town shall prune the branches so that such branches shall not substantially obstruct the view of any street intersection and so that there shall be clear space of thirteen (13) ft. above street surface or eight (8) ft. above the sidewalk surface. Said property owners shall also be responsible for the maintenance of the trees in the swale areas abutting their properties in accordance with Section 19-13 of the Town Code so that such branches shall be a clear space of thirteen (13)  ft. above street surface or eight (8) ft. above the sidewalk surface. Said owners shall remove all dead, diseased or dangerous trees, broken or decayed limbs that constitute a menace to the safety of the public. The Town shall have the right to prune any tree or shrub on private property when it interferes with visibility of any traffic control device or sign or line of sight if the private landowner has not done so within 10 days of receiving notice to do so by the Town.

Do I need a permit to remove or relocate a tree on my own private property?

  • Yes, permits for tree removal or relocation can be obtained through Miami-Dade County Regulatory and Economic Resources Department. You can contact this department by visiting their website.

Do I need a permit for a new driveway approach and/or resurfacing of an existing driveway approach?

  • Yes, a permit must be obtained through the Town's Building Department. 

Where do I report water and sanitary sewer related issues?

  • Residents may contact Miami-Dade County Water and Sewer Department at 305-665-7477 or 311. In the case of an emergency the department can be reached through their emergency line at 305-274-9272.

Where do I report a deceased animal located in the roadway?

  • Residents and/or visitors to the Town may contact Miami-Dade County Animal Services by calling 311.

Is my property in a flood zone?

  • Residents may retrieve information from the Miami-Dade Flood Zone Map for information regarding their individual property. Residents may also contact the Public Works Department Stormwater Utility Division for further information at 305-234-4262.

How do I obtain a Flood Determination Letter?

  • Residents may contact the Town's Stormwater Utility Division for further information at 305-234-4262.

How do I obtain an elevation certificate for my property?

  • Residents may contact the Town's Stormwater Utility Division to request the elevation certificate we may have on file. If the Town does not have a copy of your elevation certificate of the property in their database, you can hire a Florida Registered Professional Land Surveyor to create one for you. 

How do I report a damaged/leaning/faded street sign?

  • Residents and/or visitors to the Town may call the Public Works Department at 305-234-4262.

Who repairs traffic lights?

  • This is the county-wide responsibility of Miami-Dade county. Please click here for more information or call 311.

Who do I call for a street light outage/down power line?

  • Residents and /or visitors to the Town may contact FPL directly at 1-800-468-8243 or the Town's Public Works Department at 305-234-4262.

Who maintains the Town's canals?

  • The Town's main canals, C100B and C-1N are maintained by South Florida Water Management District (SFWMD), which can be reached by calling 561-686-8800 or 1-800-432-2045. The finger channels and ditches are maintained by Miami-Dade County Public Works and Waste Management Road, Bridges and Canal Maintenance Division under an Interlocal Agreement with the Town and can be reached at 305-592-3115 or by calling 311.

How do I report graffiti?

  • Residents and/or visitors to the Town may call the Public Works Department at 305-234-4262.

How do I report illegal dumping?

  • Please contact Miami-Dade County Public Works and Waste Management at 305-514-6627 or contact 311.

How do I report loose pets/animals?

  • Residents and/or visitors to the Town may contact Miami-Dade County Animal Services by calling 311.

How do I report flooding issues?

  • Residents and/or visitors to the Town may contact the Town's Stormwater Utility Division at 305-234-4262.

What is the procedure for reporting clogged storm drains?

  •  Residents and/or visitors to the Town may contact the Town's Stormwater Utility Division at 305-234-4262.

How often is street sweeping performed and by whom?

  • Street sweeping is performed through a Town contract on all of its major roadways on a bi-weekly basis. Please click here for the street sweeping map.

How do I report the obstruction/blocking of street signs?

  • Residents and/or visitors to the Town may call the Public Works Department at 305-234-4262.

What is the procedure and location for proper disposal of household paint?

  • Residents can contact Miami-Dade County Public Works and Waste Management by calling 311, to find accepting facilities.

What is the circulator bus route and what are its hours of operation?

  • For additional information please click here 

How do I report broken/damaged sidewalks?

  • Residents and/or visitors to the Town may call the Public Works Department at 305-234-4262.

How do I report a sick or damaged tree in the public right of way?

  • Residents and/or visitors to the Town may call the Public Works Department at 305-234-4262.

How do I report a bad odor coming from a pump station, South Dade Landfill and/or South Dade Wastewater Treatment Plant?

  • Please contact the DERM Complaint Desk, day or night, at 305-372-6955 and/or email Environmentalcomplaints@miamidade.gov with any odor or other environmental related complaints. You may also call the Communication Center for Miami Dade Water & Sewer Department at 305-274-9272 or 786-552-8901 through 8907.

How do I request Mosquito Control in my neighborhood?

  • Residents and/or visitors to the Town experiencing a mosquito nuisance are encouraged to call Miami-Dade 311 or to report the problem online, please click here and select Property and choose Mosquitoes from the drop-down menu. For more information, please click here. 
  • Important Phone Numbers to Report Mosquito Nuisance:
    • Florida Department of Health Hotline: 1-855-622-6735
    • Florida Department of Health Miami-Dade Epidemiology Hotline (for pregnant mothers): 305-324-2400
    • Miami-Dade County: 3-1-1

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.